About Triumphant Microfinance Bank

Vision Statement

"To become a leading microfinance institution, empowering individuals, and communities to attain economic autonomy and prosperity, grounded in principles of inclusivity, Christian values and unparalleled financial services excellence."

Mission Statement

"Our mission is to provide inclusive, innovative, and customer-focused financial solutions, tailored to the needs of our customers while fostering a culture of integrity, transparency, social responsibility, and social accountability, guided by our faith, to honor God in all endeavors."

Core Values

Excellence: We strive for exceptional performance, quality, and service in all we do.
Integrity: We operate with transparency, honesty, and ethical standards in all our dealings.
Inclusion: We embrace diversity and provide equal opportunities for all, regardless of background or socio-economic status.
Compassion: We show empathy and care for our customers, employees, and the communities we serve.
Stewardship: We manage resources wisely, promoting financial discipline and sustainability.
Partnership: We collaborate with stakeholders to create value and drive economic growth.
Faith: We are grounded in Christian principles and values, guiding our actions and decisions.

Goals/Objectives

Financial Inclusion: Reach a minimum of 50,000 active clients within the first three years, with a focus on underserved population and communities.
Client Empowerment: Provide financial education and training to at least 70% of clients, enabling them to make informed financial decisions.
Product Innovation: Develop and introduce new financial products and services periodically with a view of promptly meeting the evolving needs of clients.
Excellence in Service: Achieve a client satisfaction rating of 90% or higher, through exceptional customer service and timely support.
Integrity and Transparency: Maintain a zero-tolerance policy for corruption, ensuring that all transactions are transparent and guided by professional and ethical standards.
Social Responsibility: Allocate 5% of profits to support community development projects and initiatives, thereby promoting social and environmental sustainability.
Partnerships and Collaborations: Forge strategic partnerships with at least five organizations annually, to expand reach and impact.
Staff Development: Provide regular training and capacity-building programs for employees, enhancing their skills and knowledge.
Financial Sustainability: Achieve operational self-sufficiency within the first five years, with a minimum return on investment of 15%.
Faith-based Values: Integrate Christian principles and values into all aspects of operations, ensuring a value-driven culture and decision-making process.